Terms of service

Last updated: January 9, 2026

Terms of Service — Igor & Hendrix

Welcome to Igor & Hendrix. These Terms of Service (“Terms”) govern your access to and use of our website, services, and online store (“Site”), operated by Igor & Hendrix. Throughout the Site, “we,” “us,” and “our” refer to Igor & Hendrix. By accessing the Site and/or purchasing products from us, you agree to comply with and be bound by these Terms, as well as any additional policies referenced or linked here. These Terms apply to all users of the Site, including browsers, shoppers, vendors, partners, and content contributors. If you do not agree to these Terms, you may not access the Site or use any services provided through it.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting changes directly on this page. It is your responsibility to review this page periodically, as continued use of the Site after updates are posted will constitute acceptance of those changes. Our store is hosted on Shopify Inc., which provides the secure e-commerce platform that enables us to display products, process transactions, and deliver related services to you.

1. Online Store Terms

By using this Site, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority and have provided consent for any minor dependents to access or use this Site under your supervision. You agree that you will not use this Site for any illegal, harmful, abusive, fraudulent, or unauthorized purpose, including but not limited to violating local, national, or international laws, rules, regulations, or industry requirements. Any unauthorized use of the Site or breach of these Terms may result in immediate termination of your access to the Services, without notice or liability.

2. General Conditions

We reserve the right to refuse service to any person or entity at any time, for any reason, and without providing justification. You acknowledge that content submitted or transmitted through the Site may be transferred unencrypted across multiple networks and may require modifications to meet technical standards and operating requirements of connected systems or devices. While credit card information is always encrypted during transfer, we cannot guarantee the security of any transmission of other data over the internet. You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Service or Site without prior written consent from us.

3. Product Information & Accuracy

We make every effort to ensure that product descriptions, pricing, availability data, and other information displayed on the Site are accurate, up to date, and reliable. However, we are unable to guarantee that all information on the Site is free from typographical errors, misstatements, or omissions. Content on the Site is provided for general informational purposes only and should not be your sole basis for making decisions. Any reliance on the Site’s material is at your own risk, and we reserve the right to modify, update, or correct information at any time, without prior notice.

4. Pricing & Service Changes

Prices for our products are subject to change at any time and without notice. Changes in pricing may occur due to supplier adjustments, currency fluctuations, production costs, regional regulations, or other business considerations. We reserve the right to modify, suspend, or discontinue any product, category, or service offered through the Site at any time. We are not liable to you, or any third party, for any changes in pricing or for any modification, suspension, or discontinuation of products or services.

5. Products or Services

Certain items may be available exclusively online through our website and may be offered in limited quantities. All purchases made through our Site are governed by our Return & Refund Policy, which outlines eligibility, timeframes, and procedural requirements. We strive to display product colors, imagery, and features as accurately as possible; however, we cannot guarantee that your device’s screen or monitor will accurately represent the true color or appearance of a product. We reserve the right to limit product sales to individuals, households, or regions, and may refuse or restrict orders for any reason.

6. Billing & Account Information

We reserve the right to refuse, cancel, or limit any order you place, including but not limited to orders under the same customer account, credit card, or billing and shipping address. This may occur when unusually large quantities of products are purchased, when fraudulent behavior is suspected, or when a previous violation of our Terms has occurred. You agree to provide accurate, complete, and up-to-date payment, address, and contact details for all purchases made at our store, and you are responsible for promptly updating this information should it change.

7. Optional Tools

At our discretion, we may provide access to third-party software tools, integrations, and services that are not monitored, controlled, or maintained by us. You agree that these optional tools are provided “as is,” without warranties of any kind, and we assume no responsibility or liability arising from your use of them. You acknowledge that using third-party tools is entirely at your own risk, and it is your responsibility to review and understand any applicable terms, policies, or service agreements associated with those tools before using them.

8. Third-Party Links

Our Site may contain links to external third-party websites, services, or resources that are not operated or controlled by us. We do not review, monitor, or endorse the accuracy, legality, reliability, or content of third-party websites. You agree that we are not liable or responsible for any damages, issues, losses, or claims associated with third-party content, products, transactions, software, or websites. You are encouraged to review the policies and terms of any third-party site before engaging in any transaction.

9. User Submissions

If you submit, post, upload, or provide comments, reviews, suggestions, proposals, ideas, or any other materials (whether in response to a request or voluntarily), you grant us full, unlimited permission to edit, publish, distribute, and use such content in any medium, without restriction and without compensation. We have no obligation to keep submissions confidential, reply to them, maintain them, or provide attribution. You agree that your submissions will not violate any third-party rights, including copyrights, intellectual property, privacy, or personal rights.

10. Personal Information

Your submission of personal information and use of data collected through the Site is governed by our Privacy Policy. This includes information about how data is collected, processed, stored, secured, shared, and used to facilitate transactions and improve Site functionality. By using the Site, you acknowledge and agree to the terms outlined in our Privacy Policy.

11. Errors, Inaccuracies & Omissions

Despite ongoing efforts to update and maintain information, content on the Site may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, stock availability, shipping timelines, or transactional details. We reserve the right to correct these errors and update applicable information at any time, without prior notice, even after an order has been submitted. We are not obligated to update or clarify specific information except where required by law.

12. Prohibited Uses

In addition to other prohibitions listed in these Terms, you may not use the Site or its content for any unlawful or unauthorized purpose, including the violation of laws, statutes, or regulations. Prohibited activities include but are not limited to: infringing on intellectual property rights, submitting false or misleading information, transmitting malware or malicious code, collecting personal data from others without consent, or interfering with network security or technical operations. We reserve the right to terminate your access to the Site if you engage in prohibited conduct.

13. Disclaimer of Warranties & Limitation of Liability

We do not guarantee that your use of the Site will be uninterrupted, timely, secure, or error-free. The Site, all content, and all products offered are provided on an “as is” and “as available” basis, without warranties, guarantees, or representations of any kind, either express or implied. To the fullest extent permitted by applicable law, Igor & Hendrix shall not be liable for any injuries, losses, claims, damages, or expenses arising from your use of the Site or products purchased, including indirect, incidental, punitive, or consequential damages.

14. Indemnification

You agree to indemnify, defend, and hold harmless Igor & Hendrix, along with its partners, employees, agents, and affiliates, from any claims, liabilities, damages, losses, or legal fees arising from your breach of these Terms, your violation of any law, or your infringement of any third-party rights. This indemnification obligation survives termination of these Terms and your use of the Site.

15. Contact Information

For questions regarding these Terms of Service, please contact us at info@igorhendrix.com or click here.

Business Details

Store: Igor & Hendrix
Address: Level 18, 40 Bank Street, Canary Wharf, London E14 5NR, United Kingdom
Phone: +442045771096
E-mail: info@igorhendrix.com
Business Registration: 98476890
Contact Form: Click Here
Opening Hours: Monday – Saturday: 9:00 AM – 6:00 PM GMT