Privacy policy

Last updated: January 9, 2026

This Privacy Policy explains how Igor & Hendrix (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, use our services, or make a purchase from igorhendrix.com (the “Site”). It also describes your rights under the UK GDPR and the Data Protection Act 2018.

By accessing our Site or using our services, you agree to the practices described in this policy. Please read it carefully.

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to check this page periodically for the latest version.

2. Information We Collect

We collect personal information in several ways depending on how you interact with us.

Information You Provide Directly

Name
Shipping and billing addresses
Email address and phone number
Payment details (processed securely through third-party providers)
Account information you choose to create
Customer service messages or submitted inquiries

Information Automatically Collected

Device type and browser information
IP address and approximate location
Site usage data such as pages viewed, time on site, and clicks
Cookies and similar tracking technologies

Information from Third Parties

Payment processors (e.g., Shopify Payments, PayPal, etc.)
Advertising and analytics providers
Service partners who assist in website operations or logistics

3. Legal Bases for Processing (UK GDPR)

We process your personal information under one or more of the following legal bases:

Contractual necessity – to process and fulfil your orders
Legitimate interests – improving the Site, preventing fraud, understanding customer behaviour
Legal obligation – such as tax, accounting, and compliance
Consent – for certain marketing activities and non-essential cookies

Where consent is required, you may withdraw it at any time.

4. How We Use Your Information

We use your personal information to:

Process, fulfil, and deliver orders
Provide customer support
Personalise your shopping experience
Improve our website and services
Conduct analytics and performance tracking
Prevent fraudulent activity and maintain security
Send marketing communications (only with your consent)
Comply with UK legal and tax requirements

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Operate essential parts of the Site
Analyse performance and visitor behaviour
Deliver personalised content or marketing (where permitted)

UK users should expect a cookie consent banner giving the option to accept or manage non-essential cookies.

You may disable cookies in your browser settings, though this may limit certain features.

6. Sharing Your Information

We only share personal information with trusted service providers who help us operate our business, including:

Shopify (our store platform)
Payment processors
Shipping carriers and logistics partners
Analytics and marketing service providers
IT and website security services

We do not sell your personal information.

Any third-party partners process your data only as instructed and in accordance with UK data protection law.

7. International Data Transfers

As we operate using Shopify and other global service providers, your personal information may be transferred outside the UK.

When this occurs, we ensure that:

The destination country has an adequacy decision from the UK government, or
We use approved safeguards, such as International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs).

8. Your Privacy Rights (UK Residents)

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request erasure of your data (“right to be forgotten”)
Restrict processing in certain circumstances
Object to processing based on legitimate interests
Withdraw consent at any time (for marketing/cookies)
Data portability (receive your data in a structured, commonly used format)

To exercise your rights, please contact us at info@igorhendrix.com .
We may require proof of identity before fulfilling a request.

9. Marketing Communications

If you opt in to receive marketing, we may send you emails about new collections, promotions, and home decor inspiration.

You may opt out at any time by:

Clicking “unsubscribe” in any marketing email
Contacting us directly

We will never penalise you for opting out.

10. Children’s Privacy

Our Site is not intended for individuals under 16 years of age.
We do not knowingly collect personal data from children.
If you believe a child has submitted data, contact us immediately and we will delete it.

11. Data Storage & Security

We implement appropriate technical and organisational measures to protect your personal information.
However, no method of transmission or storage is completely secure.

We retain your information only as long as necessary to:

Complete purchases
Meet legal and tax obligations
Resolve disputes
Enforce policies

12. Third-Party Links

Our Site may include links to websites not operated by Igor & Hendrix.
We are not responsible for their privacy practices.
We recommend reviewing their privacy policies before providing personal information.

13. Complaints

If you have questions or concerns about how we handle your data, please contact us at info@igorhendrix.com or click here .

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

www.ico.org.uk
ICO Helpline (UK): 0303 123 1113

14. Contact Information

For any questions about this Privacy Policy or your personal information rights, please reach us at info@igorhendrix.com or click here .

Business Details

Store: Igor & Hendrix
Address: Level 18, 40 Bank Street, Canary Wharf, London E14 5NR, United Kingdom
Phone: +442045771096
E-mail: info@igorhendrix.com
Business Registration: 98476890
Contact Form: Click Here
Opening Hours: Monday – Saturday: 9:00 AM – 6:00 PM GMT