Returns policy

Last updated: January 9, 2026

At Igor & Hendrix, we want you to feel confident and inspired when choosing pieces for your home. If something isn’t quite right, we’re here to help. This Return & Refund Policy explains how returns work for customers in the United Kingdom and outlines your rights under UK consumer law.

30-Day Return Policy

Under the UK Consumer Contracts Regulations, you have a statutory right to a 14-day cooling-off period. At Igor & Hendrix, we extend this to a 30-day return window for your peace of mind. That means if you're not completely happy with your purchase, you may return it within 30 days from the date of delivery for a refund.

Easy Refund Process

To begin a return, please email us at info@igorhendrix.com.
Once your return is approved, we will provide return instructions. Returns sent without approval may not be accepted.

To be eligible for returns, items must be unused and in their original condition, unopened (if applicable), with all original tags and packaging, and accompanied by proof of purchase.

Items that show signs of use or damage not caused during delivery may not be eligible for a full refund.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us immediately with photos of the issue. We’ll evaluate the issue and work quickly to resolve it.

Exchanges

If you’d like to exchange an item, we recommend returning the original product and placing a new order once your refund has been processed. This ensures faster availability and accurate stock handling.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method. Processing typically occurs within 10 business days. Your bank or card provider may require additional time to finalise the refund.

If you haven’t received your refund within 15 business days after approval, please contact us at info@igorhendrix.com.

Return Shipping Costs

Return postage costs are the responsibility of the customer, unless the item is defective, damaged, or sent in error.

You must ship your return to the address provided in your return confirmation email.

No Restocking Fees

We do not charge restocking fees. We aim to keep returns simple and stress-free.

Customer Support

Our team is here to assist with returns, exchanges, or general order inquiries.
Email: info@igorhendrix.com
Phone: +442045771096
Operating hours: Monday – Saturday, 9:00 AM – 6:00 PM GMT

Business Details

Store: Igor & Hendrix
Address: Level 18, 40 Bank Street, Canary Wharf, London E14 5NR, United Kingdom
Phone: +442045771096
E-mail: info@igorhendrix.com
Business Registration: 98476890
Contact Form: Click Here
Opening Hours: Monday – Saturday: 9:00 AM – 6:00 PM GMT